AI-native CMDB bootstrapping
See the services in your tickets that aren't in your CMDB.
Axiom reads your existing ITSM tickets and uses AI to infer your service topology — building first-draft CMDB content with zero infrastructure, beforeDiscovery is even configured. It surfaces the SaaS and shadow IT that agent-based discovery can't reach.
30-day free trial. No credit card. BYOK — bring your own Anthropic key, no markup.
Your CMDB is the system of record. It's also the thing nobody trusts.
Every CMDB program runs into the same wall. Discovery tools scan the network and the cloud, but they can only see what they can reach — and they can't reach the SaaS apps, shadow IT, and business services your teams actually run on. So the CMDB ends up incomplete and stale, and the services that matter most are the ones missing from it.
Meanwhile, the richest map of how your environment really works is sitting in plain sight: your incidents, problems, and changes. Every ticket names the applications, databases, and services that broke, depended on each other, or changed together. That signal has been there all along — it's just never been turned into CMDB content.
Discovery has blind spots by design.
Agent- and scan-based discovery can't see SaaS or shadow IT. The services that aren't on your network are exactly the ones it misses.
Cold-start is the hardest part.
Standing up Discovery and Service Mapping takes infrastructure, licensing, and months — before you have a single CI to show for it.
You can't fix what you can't see.
Tools that clean and dedupe your CMDB only reason over what's already in it. They can't tell you what's missing.
From tickets to a first-draft CMDB — in three steps.
No MID Server. No network scan. No Discovery license. Axiom works from data you already own.
Connect your ITSM
Point Axiom at your ServiceNow instance (read-only). It pulls your incidents, problems, and changes. Your AI key stays yours (more on that below) — Axiom is the engine, not the model vendor.
AI infers your topology
Axiom reads the ticket text and extracts the applications, services, and dependencies named in it — as confidence-scored suggestions. It only emits what's actually in your tickets: no guessing, no invented hostnames, no inferred CIs that aren't on the page.
Review, then accept
Your CMDB managers review each suggestion with its confidence score and the source ticket text that produced it. Nothing lands in your CMDB without a human accepting it. Approved CIs feed your existing identification and reconciliation process — Axiom adds to your CMDB, it doesn't replace it.
The result: CMDB content you can stand up before Discovery is configured, and a head start on the services Discovery would never have found.
The one number your current tools can't give you.
Ask your CMDB-cleanup tooling “what's missing?” and it can't answer — it only reasons over the CIs already in the CMDB. Axiom reasons over your tickets, so it can compute the gap directly:
Example — computed per workspace from your tickets
N services appear in your tickets that are not in your CMDB.
That single count — the services your teams clearly run on, evidenced in their own incident and change records, that your CMDB has no record of — is the measure of your real coverage gap. It's also the number that tells you exactly where to start.
Evidence-backed.
Every gap traces to the tickets that name the service. Click through to the source.
Confidence-scored.
Each suggestion carries a score, so your team triages high-confidence first.
Yours to verify.
Nothing is asserted as fact until a human reviews it.
The same outcome, without the AI markup.
Axiom is inexpensive because of how it's built, not because it cuts corners.
Two architectural choices do the work. First, bring your own key: Axiom runs on your Anthropic (or Bedrock / Azure OpenAI) key, so you pay for AI at cost, directly to the model provider — Axiom takes nothing on top. Second, cold-start needs no infrastructure: because Axiom reads ticket text instead of scanning your network, there's no MID Server, no Discovery license, and no per-CI scan meter underneath it.
The contrast: getting AI to do CMDB work the conventional way means paying for a metered AI tier plusthe discovery and service-mapping licensing it sits on top of — a bill that's quoted behind closed doors and metered in a way that's hard to predict. Axiom's AI line item is your own provider bill, at your own rate, with no surprise overage.
No AI markup.
Your model key, your provider rate, pass-through at cost. We don't resell tokens.
A bill you can predict.
No per-execution metering, no end-of-month overage you didn't see coming.
No discovery substrate to license.
Cold-start from tickets means there's nothing to stand up underneath it.
Cheaper by architecture, not by doing less.
Built to work withyour CMDB — and to do the one thing it can't.
ServiceNow's CMDB AI is good at what it does: querying, cleaning, and deduplicating the CIs that are alreadyin your CMDB. Now Assist for CMDB answers questions about existing data; Dynamic IRE reconciles incoming CIs without hand-written rules. Axiom isn't a competitor to that — it sits one step earlier, where there's no CMDB content yet.
| ServiceNow CMDB AINow Assist / Dynamic IRE | Axiom | |
|---|---|---|
| Works on | The CIs already in your CMDB | The tickets you already have |
| Best at | Querying, cleaning, deduplicating existing CIs | Inferring net-new CIs that aren't in the CMDB yet |
| Needs first | A populated CMDB (Discovery / Service Mapping) | Nothing — reads ITSM ticket text |
| Sees SaaS / shadow IT | Only if discovery already found it | Yes, if your tickets mention it |
| AI billing | Metered, bundled into the platform tier | Your own model key, at cost (BYOK) |
Run Axiom first to build the content, then let your existing reconciliation engine keep it clean. Axiom feeds your CMDB; it doesn't try to replace it.
Comparison reflects publicly available information as of June 2026. ServiceNow ships quickly — we re-check this as their roadmap moves.
For enterprise
The free trial ships with the security posture most mid-market POCs need. For dedicated tenancy, SSO, regional residency, or a private-cloud deployment, we work with you on a tailored setup instead of self-serve.
SSO — SAML & OIDC
RoadmapOkta, Azure AD, Google Workspace. IdP-managed access with optional SCIM provisioning.
Dedicated tenancy
RoadmapYour own database schema or dedicated instance — chosen with you based on isolation and residency needs.
Regional data residency
RoadmapDeploy into the region you require (EU, APAC, US). Ticket data never leaves the region.
Deploy into your cloud
RoadmapAxiom in your AWS / Azure / GCP account. Your ticket data never crosses your VPC boundary.
Or read our security posture first.
A CMDB is a system of record. We treat it that way.
The fastest way to lose trust in a CMDB is to fill it with confident guesses. Axiom is built so that everything it suggests is traceable, scored, and reviewed before it counts.
Verbatim only.
Axiom emits the services that actually appear in your tickets. It doesn't invent hostnames, infer CIs that aren't on the page, or fill gaps with assumptions.
Confidence-scored.
Every suggestion carries a score and the source text behind it, so your team knows what to trust and what to check.
Human-in-the-loop.
Nothing enters your CMDB automatically. A reviewer accepts or rejects each suggestion — Axiom proposes, your team decides.
Your data, your key.
Bring your own AI key (BYOK): your ticket data goes to your model provider under your contract, not ours. Customer secrets are encrypted at rest.
Traceable to the source, scored for confidence, and never written without a human. That's how we keep a system of record trustworthy.
For isolation, encryption, auth, and compliance details, read our security posture.
See your gap.
If you're standing up or cleaning up a CMDB, the most useful first question is “what's missing?” Axiom answers it from data you already have — connect your ITSM, run the first extraction, see the gap in your own tickets.
30-day free trial · No credit card · BYOK — no markup
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